Celebrity Cruises
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Inexistent customer service
I'm gutted I have to leave such a review, as I've cruised with Celebrity many times and thought it was highly enjoyable, but the utter lack of customer service over the past few months is forcing me to do this. I've spent more than 6 hours on hold trying to get in touch with someone. That's in addition of multiple e-mails which are unanswered. This is for a cruise that they cancelled. When I finally manage to speak to someone, even though they've been selling the "lift and shift" as a great way to be flexible in case something happens, the reality is that they're doing everything they can to screw you over with it. The exact same cruise, the year later, will cost more with lift and shift. On top of it, they've decided to change the categorization of cabins on the ship, so they can avoid providing lift and shift (even though the same exact cabin number is available!). Overall, for a premium brand that is celebrity, it is very disappointing.