Be Wiser Insurance
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Not sure you know what you are doing.
I upgraded my car a couple of week ago. Prior to upgrading my car, I contacted Bewiser to tell them the new details for my car. I was told that I would have to pay an additional £400 (approx) for the remainder of the year. I said that this was too much, considering my insurance total for my previous car was just over £190 for the year. The lady I spoke to said she would generate a new quote which came to just over £1400 for the year. I respectfully declined and paid whatever fee was outstanding. I then secured car insurance with another company which was around the £350 mark for the entire year. As I had paid the outstanding fee, I cancelled my direct debit. I was not told to leave the direct debit in situ as I was left to believe that I had paid the cancellation fee and existing amount. I thought it was all sorted, however... I then received an email and a letter from close brothers saying that my account is in arrears by £41.11. I had paid this fee already. This included a late payment fee of £25. I phoned close brothers on the 9th of September who told me to ignore the letter as this was sent before I had paid. Apparently, the direct debit was already 'in cycle' but this was never conveyed to me when I paid the amount due and cancellation fee. At that point I thought it had all been sorted, however... Today, I received a letter from Bewiser saying "sorry, we will miss you." and said that I have to pay a cancellation fee. The outstanding balance is now £271.75 which includes a £55 fee to cancel my policy. It then went to say that I have made a payment on cancellation of just over £60, and it said "we have refunded (a few spaces with no words in) "for your" (space) finished with a full stop. This makes absolutely no sense to me whatsoever. So in summary, I changed my car, got a new quote, it was too much, so I cancelled. Bewiser and Close brothers are both after fees from me, which they are not due, with the most recent cancellation fee being nearly £100 more than my annual cost for car insurance. I've tried to make this review as objective as possible. I will be complaining through the official channels Edit: official referral completed and will be posted out recorded delivery tomorrow. Reply to response: my complaint isn't really about the hike in cost, it's more to do with the letters demanding money after I settled my account!