Magnum Utilities
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Arthur from Magnum
Arthur from Magnum Utilities turned up yesterday as scheduled to fit my smart meters. This was arranged by Pure Planet so I didn't know what to expect other than it would be someone from Magnum Utilities to come round. When Arthur pulled up in the branded van, branded uniform and a mask, I felt more confident this would be a professional job. He kept his distance and was wary of coming inside as he didn't want to muddy the floor. He showed me both meters outside, explained how they work and advised on the home display and its positioning. The dual display only showed electricity for over 1hr after Arthur had left, and gas usage was not shown at all so I started getting worried. I gave Arthur a call, which he kindly answered after hours and advised to switch it on and off. Feeling silly writing this but it worked and everything is good. Arthur did say on the call that if it wouldn't, I should call him later and he'll help so that was very nice and clearly going the extra mile to leave the job completed.