Water Babies
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Poor customer service
Extortionate (£16 for 30 min lesson) - unhelpful customer service. My daughter was unable to attend her penultimate swimming session, as she had a respiratory infection. I informed the customer service team and was advised that we could book a catch up session, when she was well again. The following week, I rang up to book her catch up session. I was first lied to and told that I couldn’t book a catch up session later than a week after the missed session. The contract says catch up sessions can be taken up until 30 days after the missed session. The lady then told me that she couldn’t book us in any later, as it would be after our last session and we would no longer be on the system the following week. There was nothing in the contract that states this and I am sure there would have been a way to do this and I’ve been completely fobbed off. Disappointed to say the least.