Lovisa Bengtsson

He did a great job

Possibly the worst customer support experience we’ve ever had

If I could give zero stars, I would. My partner and I run a small business – just the two of us – and we were locked out of our Microsoft Authenticator app. That meant we lost access to our entire Microsoft account: Teams, OneDrive, documents, client communication – everything. It took TWO MONTHS to regain access. During this time: We called Microsoft support almost daily. Sent numerous emails. Spoke to multiple people who sounded like robots reading from a script. Every single time, we were told “we’ll escalate this to a higher team” – but nothing ever happened. The problem? The account was tied to our brand, not the exact company name registered in Sweden – even though we’re the same people behind both. Apparently, unless a trademark is registered in the same country as the company, Microsoft won't accept it – which is completely absurd and disconnected from how real businesses operate. When we finally regained access, our assigned caseworker had quit, and no one took over. No handover, no accountability. And when we finally log in? Teams doesn’t work. Why? Because payments couldn’t go through as we had to change our card while locked out. Now we’re being told we need to open another case, and our account – with all our work – is scheduled for deletion tomorrow. So to summarize: ❌ Locked out for 2 months ❌ No meaningful help from support ❌ Bounced between departments like a number ❌ No one took ownership ❌ Now at risk of losing everything We’re a small business. We rely on Microsoft to function. And this experience has been absolutely shameful. Microsoft – you need to seriously rethink how you treat your customers.