Hotel Chocolat
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Let down by their choice of courier
We take advantage of delivery services as we're often at home. Our experience extends to many different couriers; Amazon, Evri, DPD, UPS, and Royal Mail. We have noticed a growing trend towards a US style of delivery, drop the package by the front door and then move on to the next delivery. I guess the volume of packages is what drives this approach. Just by chance I noticed an email from Hotel Chocolat to say our package had been delivered. This was news to me, I've been in all day and only experienced one delivery today, from DPD who did knock and ring the doorbell, but then they did need a code from me. Whoever delivered the Hotel Chocolat package didn't try the door knocker or bell, or maybe I suffered a coincidental deafness during their delivery. It was on the front doorstep in clear view of the pavement and road. We get a fair amount of footfall and have been lucky, only one parcel has been lifted so far. To add to this, the box is marked keep out of direct sunlight. In the mid afternoon, when I would guess this was dropped off, our front porch is drenched by the sun. Pretty poor but pretty standard for Amazon and DPD deliveries. DPD, if they don't need a code, have a habit of dump and run too. Royal Mail are the only delivery service I trust, maybe their delivery people aren't so pressed to deliver huge volumes of parcels.
