Courier Exchange
View company profile →
The good and not so good
Really good platform. Easy to use. Would be helpful if all jobs had to state load weight, max length, max height (if applicable)and handballing (if required), as this would affect the quote. Could do with extra staff as when I have tried to contact CX, there has been a long wait on hold, or someone takes my number and is supposed to call me back within 4 hours (unfortunately I have not received a call back on more than one occasion). Some companies request you to upload the invoice via their own portal, which is great, but then also request the paperwork to be sent via post which means you are then doing twice as much admin as necessary; would be more helpful if all CX companies took the electronic POD as correct and only requested the paper copy if there was a dispute/discrepancy, and also took invoices via email. This has a direct cost to the couriers.