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Excellent customer service from OHS
I'd ordered a garden egg chair from OHS via Amazon, which was delivered promptly but there was a minor issue with some of the raffia binding. I raised a query with Amazon, and OHS replied very shortly afterwards offering options of return & full refund, or replacement, or a 25% refund. As the damage was repairable, I opted for the partial refund which was dealt with a few hours later. I was very happy with this outcome and impressed with the OHS customer support (thank you Luke!)