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Mattress rock hard
Mattress rock hard - probably should be rated 10, not 7.5. We had the 100 day free trial, but went over by a few days and now see that they offer 200 days. Totally inflexible on the photo and wanted us to pay for their salesperson to check it when I said the top layer had sagged in the middle and was down to the hard layer. Our hips are really sore. They wanted us to take the cover off but it is too heavy and immovable for us to lift at all. Extremely unhappy with this mattress and the company. Totally agree with others on the poor quality and extremely arrogant way they treat customers. I would recommend that if you want to sleep on the floor, do so - it might be just the same hardness. Therefore do not buy from these people.