TurnKey Vacation Rentals
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Beware
I want to provide feedback on our recent stay through Turnkey. We stayed in unit C302 in Santa Rosa Beach and it was not maintained. A list of issues we reported included elevator not working, icemaker not working, dryer had air flow but wouldn’t dry clothes, two televisions not working, the kitchen faucet literally was inoperable because it was so loose, water flow for the toilet in the front bedroom had issues, several of the outlets did not work and had not been upgraded, and there was an infestation of ants. I finally just stopped reporting issues because there were so many and there is no property management on site to follow up on requests for repairs or help with work around. That’s all work for the paying guests. Requests have to be texted or phoned in to a call center where someone replies back and says, “…the home team has been contacted….” It was not clean and, overall, was in shabby condition. Definitely not worth the premium price we paid nor do the pictures on the web site accurately represent the unit we stayed in.