Lloyds Bank Insurance
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Enough is enoughr…
We've had a business account for over 1o years but now decided we're going elsewhere. When everything is totally routine, it's OK, but every time we've had to deal with customer services etc. It's a complete nightmare. This time we lost a bank card, and 3 weeks later we are still unable to access our online services, which has caused a nightmare. This is due to wrong card being sent. The fact that even as a partnership, we are treated as individuals, so both of us unable to access banking at times which is ridiculous as we set up the account together in the managers office jointly, and can't change it. Everytime we have an issue, it's a nightmare navigating Lloyd's online systems, which always culminate in having to phone, which doesn't include weekends, and every time involves lengthy calls (30 minutes typical), and the issue being messed up half of the time, or further waits of 5 working days, mean we end up having to use personal accounts to plug the gaps. I left my personal banking with Lloyds a few years back, so now im finallyvgiving up with the business side. Truly abominable service, hence the spelling trust pilot score obviously.