PR
Princess Cruises
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Poor refund service
After 12 weeks I finally received my refund only to learn that onboard excursions were not included. Yet another series of phone calls revealed that these are dealt with by another department! Unbelievable! 😡 One week later the funds have just been credited to my Amex card. What a saga. I’m afraid Princess Cruises have lost vast amounts of customer goodwill through this shoddy refund service. Future cruise credits to compensate customers - which may be valueless if this pandemic continues - may not be enough to entice customers back.