DLG LEGAL SERVICES LIMITED
View company profile →
Awful company dont use
Myself and my family had a serious car accident and churchill gave our case to DLG. They have had my case since 2020 I am at the final stages of my claim they just need to value it. My claim handler at first was excellent and prompt sorted all my appointments etc the issue started when my case was taken back in house with DLG. A specific team has looked at my file and said it needs to go to them but they dont answer my claim handlers emails and they have had the file since July it has not progressed from there I keep getting told that they are very busy and cant take my file on. I have tried to do everything, I have complained and got no response I have followed all of the procedures I have been asked to and still I get no updates as there are none to give I am as in the dark as my claim handler This is an internal issue that unfortunately no one seems to care about. I would not recommend these at all, totally unprofessional when it gets to the later part of my claim. My claim handler has been excellent but when they are as frustrated as me that nothing is being done it shows issues with internal communication.