DriveTime Car Sales
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Unprofessional-Don’t waste your time.
Horrible customer service.. I live in Columbus Ga. The first time I applied with Drivetime -I was approved online for the down payment and monthly payment but then it changed to a much higher amount once I got in the store. I didn’t purchase at that time in December 2024. I again applied at the end of January and I was given another approval and invited to the office with an appt to complete the sale. A few days later, I arrived to my appt slightly late and after checking in, I waited an hour. I was never acknowledged or greated by my salesperson Willie. I had to leave after waiting so long. I then rescheduled for the next appt. When I arrived at this appt l, I was checked in again and then the long wait started again, even though I arrived timely on this appt. After waiting for some time, I walked to the lot to look at cars.. Finally, I got to inquire about two cars with the salesperson Willie when I discovered the one I originally inquired about had a botched paint job. . I then completed some forms. It took another long wait to be able to finally test drive a vehicle. As mentioned, the original one was a repainted vehicle that had a bad paint job, so I wasn’t interested , the second vehicle that I tried smelled like smoke and I could not drive that one due to the smell, and finally inquired about a third vehicle. Finally after an hour and a half- I drove this car and it was a nice vehicle that I was very interested in. By this time, it was getting close to closing time.. I expressed my interest in the 2019 Ford fiesta. At approximately 10 minutes prior to closing the sales person Willie came back and told me that they would need a little longer to process my information and he asked me for some additional information to “verify me”. His question just prior to this was - would I be ready to make a decision today? And I replied yes. Two days later after giving them all my personal info I’ve never heard one thing back from this company. I have not heard from the salesperson or anyone else to follow up on my visit or purchase. I went online and got approved and now am making my purchase with Carvana within hours. Lesson, Do not waste your time with such an unprofessional company such as this one.