PLS Solicitors
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I’m writing to express serious…
I’m writing to express serious frustration over how my mortgage application was handled by your associated legal representatives. Initially, everything moved swiftly through online portals, and I was impressed by the process. But after weeks of progress and receiving mortgage approval, I was abruptly informed—via email—that I could no longer be represented because the flat is on the first and second floors. This decision came without warning, after I had requested a callback. Instead of a conversation to explain the issue, I received an impersonal email filled with jargon. I was told it's “not the solicitor’s choice,” but no one took responsibility or offered a clear explanation. Since when is a second-floor flat considered a high-rise? This sudden withdrawal has left me scrambling to find new representation, delaying the purchase and putting the entire deal at risk.