Enact Conveyancing
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Instructed 5 months ago for remortgage, still not complete
My mortgage rate ends the 2nd of October (today!), and I was very aware of the slow pace of solicitors so arranged a remortgage application back in late May to avoid any delay. However, the remortgage is still not set to complete, and have no indication of any estimated completion date. Enact were provided free by Natwest, so had no choice in the matter about using them. I have constantly chased for updates, asked them multiple times a week requesting any and all documentation that I can complete to make the process smoother. They normally reply with documentation to complete, and I reiterate the question if this is all the documentation that is needed in which they assure me that's all thats needed. However, a week passes, I contact them again, and they say that more documentation needs to be filled in. This has been the case for about 4-5 instances now. If I weren't to be contacting Enact regularly, I doubt that any progress would have been made on this remortgage and no documentation would have been sent to me to fill in. Shocking, as it seems that they are unbothered about peoples lives and finances depend on this, when it is their job to make this simple and smooth. I am going to have to go onto the follow on rate of 8.25% (an extra £400 a month) with my current lender despite instructing them 5 months prior, and doubt I will receive any compensation of this.