DermaWand
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Really bad Customer Service
I Ordered two Dermawand Pro's at the end of January 2019. The one Unit works perfectly, but the second unit only switches on the moment it reaches the highest setting....it is therefore defective. It was immediately put back in it's packaging and I contacted Customer Service. Up until now no resolution received. I was told to phone a number to get a Exchange Material Authorization number (RMA #) and Exchange instructions. An RMA # is required in order to process Replacements, which I understand, but I work irregular hours and in anyway prefer to do all business communication in writing....Why is it impossible to just provide me with an e-mail address of a Customer Service Consultant? What is actually now the Problem with communicating in writing? I can even attach a video of the defect if needed. This might not be a big deal to your Company, but it is to me...it is highly disrespectful to treat paying customers like this in my opinion.