Celebrity Cruises
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Celebrity Cruises is refusing to refund…
Celebrity Cruises is refusing to refund a $900 Reservation Deposit for a cruise 11 months away. It’s refunding a $500 Reservation Deposit ---yet to be received-- for a cruise 7 months away. Both Reservations were made late March early April 2023. May 21 we cancelled both reservations due to misleading information and non-disclosure; and my wife and I (I’m on the cusp of 80 years old) can’t afford risking roughly $9,000 for these cruises. Misleading information/Non Disclosure: We were told BOTH cruises required $500 Reservation Deposits; there was no mention of No Refundable Deposits. However we discovered a $900 charge for the later departure had been made to our credit card. And when we cancelled BOTH cruises the agent told us that Celebrity was not going to refund the $900 because "this one wasn’t refundable"! Not only is this bad business practice but makes no sense at all. Each cruise is about $4,500.7 and 11 months away respectively: CELEBRITY REFLECTION Caribbean. DEC 29 8DAYS. $ 4442. CELEBRITY INFINITY Med/East. APRIL 15 11DAYS. $4120. We emailed the CEO of AVOYA, the Avoya Rep and Celebrity. The CEO - cavalierly replied:"Thanks for your message. I'm currently on another amazing global adventure with little to no internet access.”. The Avoya Rep apologized but said: "I have been in contact with Celebrity Cruise Supervisors and Resolution Dept to try and get them to waive the no refundable depot on cruise 4959295 and so far I have had no success”. There has been NO reply from Celebrity. We also pointed out: It is crucial for a business to ensure that the non-refundable deposit that they charge in these circumstances is reasonable and proportionate with reference to protecting their legitimate business interests and is not excessive or used as a ‘penalty’ against a customer or client.