inCruises
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Disappointing Experience with Refund Request and Customer Support
I submitted a written cancellation of my inCruises membership on May 5, 2025, and requested a refund of my most recent payment — well within the 14-day cancellation period as outlined by EU consumer protection laws. However, I received no reaction or acknowledgment from the company regarding my cancellation request. The 14-day period has now passed, and the refund was not processed — the payment was simply retained. This constitutes a clear violation of EU law. While I was generally informed about the membership, I was not clearly made aware that only 50% of my reward points could be used — a key limitation that significantly affects the value of the membership. Given that I already receive comparable or better travel discounts through my business travel agency, the membership offers no real benefit for me. I find it disappointing that my legal right to a timely refund has been disregarded. The way my case was handled left me questioning the company’s approach to customer service and consumer rights. I recommend that future customers carefully assess whether this model suits their needs — and I sincerely hope inCruises reconsiders how it handles such cases and begins to comply fully with EU consumer protections.