Princess Cruises
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Regal Princess 1st September 2021 we…
Regal Princess 1st September 2021 we are Platinum members with your company and this will be the first cruise for a while with Princess however we have had to book this cruise through Imagine Cruising who you have chartered the ship to this company advertised in a national newspaper with a selection of entertainment which they have distributed tickets for to their customers however not us apparently there is a selection process where some people get tickets for all the acts and other only two and others one and we have not received any, so what did we pay for. The main incentive for booking this was the entertainment they advertised so we feel we have been miss sold this cruise. We cannot get any response as they are now closed for Bank Holiday so we have one day left to get a response. This has ruined our anticipation of cruising again with Princess if you allow this type of company to treat us this way. We tried booking direct with you but were told Imagine Cruising were now in control of the bookings. Its a shame because we were anticipating an enjoyable experience. Please explain why this is being allowed to happen