Private Internet Access
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PIA VPN became useless after barely 1 year
I made a mistake purchasing 3 years' subscription. Now barely 1 year, the PIA VPN already started to be more a trouble-maker than a useful VPN. First, it stopped working on my pc all of sudden weeks ago. I was asked to send an error report directly from the App after contacting customer service for help. Customer service first instructed me to only use WireGuard because they could not make OpenVPN function. The second time I contacted customer service to fix the OpenVpn protocol, they managed to cause my internet connection to collapse entirely and it is still puzzle to me how they did that. Subsequently, PIA on my phone also started to misbehave and it showed a kind of error message immediately after I logged in. Having done everything customer service asked me to do in order to fix the problem and spent significant amount of time than a customer should have, VPN still failed to function normally. Now I simply have to discard it. 3 years' subscription is now in the trash because PIA refused to refund and I don't want to spend any more of my time on it. Update: added 1 star because the error message on my phone disappeared. It seems the VPN is working again.