Panache Cruises
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Absolutely Fabulous service from Jason
Absolutely Fabulous service from Jason Peters. I am so pleased we chose to call Panache Cruises and Jason answered the phone. I am sure all his colleagues are great too but it was such a pleasure to chat with somebody who is as passionate about travel as I am. Jason understood our requirements immediately and was very respectful and considerate - even to the point of emailing in advance to check if it was convenient to call me. That is a notch above. Within less than 24 hours Jason had answered all my demanding questions and we have booked a special Silversea cruise to celebrate a significant anniversary. We have been on four Silversea cruises in the last ten years & I have always dealt directly with the Silversea call centre agents un the U.K. However, this time we chose to use Panache & we are so pleased we did - not least because we didn’t have to deal with the Silversea call centre which, sadly, has now relocated to Manila from the U.K. & the wonderful experienced U.K. agents I have dealt with in the past (Dario Rossi, Lawrence Taylor to name but two) are no longer available to speak too. A big mistake by Royal Caribbean & Silversea as I would not have booked a Silversea cruise again if it wasn’t for Jason at Panache Cruises. I would definitely deal with Jason again if ever we are fortunate enough to be able to book another cruise. James Cole - Jason is a real asset to your company.