American Water Resources
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Do Not Sign Up For American Water Resources
American Water Resources contract is filled with gaps to make sure they only pay the least amount of coverage in the event you have to use their service. Customer service personnel are hard to deal with because they all speak broken English and are trained to tell you to read your contracts fine print. I called numerous times (No less then 10 times) and was on hold for hours during this nightmare. To start, I had 4" of sewage in my basement from a sewer line back up. I contacted AWR about the backup, but they could not get a company to come to my house for three days (come to find out they only have one company contacted in my area). AWR does not allow you to find your own service provider. A plumber finally arrived after the three days and worked on the clog for 4 hrs and they came to the conclusion that they did not have a long enough auger to get to clog. I had to call AWR back up and after another hour of waiting on the phone I informed AWR that another plumber was needed with longer auger. The second plumber came out and after about 2hrs of work this plumber determined that it was probably a bad sewer line, but they needed to confirm with a camera that he did not have on his truck. So, the next day another plumber showed up with camera and determined that it was too dirty to see??? Hmmm Dirty sewer water of course that would be my guess lol...? They decided it was a crushed sewer line. The plumbing company submitted a proposal to AWR for the crushed sewer line. I never saw the proposal or had the opportunity to negotiate with another company. The plumbing company said the cost would be $5000. AWR said my policy covered a total of $8000 but they would only pay $4000 because the other $4000 was for repairing streets and sidewalks but my fix did not go into those area. So, I agreed to pay extra the $1000 because what choice did, I have? A week later with sewage in my basement for a week the plumbing company dug up the yard with a big backhoe. They fixed my pipe but caused a lot of yard damage. After it was complete the plumbing company said they don't fix yards. I thought my coverage covered fixing the yard? That is a big No. AWR said $4000 is all I get and nothing to fix the yard. I could have negotiated with another company, got it done for cheaper and had everything fixed with sod. So, please do not waist your money on AWR and find another warranty company because it was the worst company I have ever dealt with, and customer service is non- existent.