Charter Savings Bank
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Appalling ISA transfer out service
They acknowledged receipt of the ISA form to transfer the proceeds when my account with them was about to mature and the fact that I had requested this to take place on maturity. I had given the account roll number on the form, so Charter transferred instead to their easy access ISA account and when the bank to which I wanted to transfer contacted them on the maturity date, giving the roll number of the matured account, they replied that the account had expired. I had been unable to give the roll number of the easy access account because I didn’t know this when I completed the transfer form. This is clearly a sharp practice, designed to deter customers from transferring their savings to other banks. I notice that another reviewer has complained about this on here. I sent a message to Charter yesterday but they say on one area of their website that messages will receive replies in 2 days although when I sent mine the message stated that it could take up to 5 days. I have already received a message and had a reply from the bank I am transferring to, which I know from experience is much more efficient. This transfer still hasn’t gone through on 7 July. They want more details. I sent them a secure message on 1 July. They know who I am and what the problem is. They are just trying to keep my funds for as long as possible.
