PSA Finance UK Limited
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PSA Free2Move - don't move
Used Free2move lease - PSA to lease a van for our company. I'm usually a happy customer and wouldn't feel the need to write a negative review. I'm more likely to write a positive one. In this case though, I feel the need to share that I wouldn't ever use this company again. Customer service is terrible. It takes weeks/months to have something processed if it's a customer request plus lots of chasing. But if there is a fee to be paid the request is quick to arrive and with a very short timescale on payment. Having an email to say 'Thank you for confirming that you are satisfied with our response to your complaint. We now consider your complaint to be resolved' is simply not true - at no point had we confirmed we are satisfied. We are most certainly not satisfied! There are so many conditions and loopholes that its easy to to fall foul. I would think twice if you are considering using this company.