Allergy Test
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DECEIVING WEBSITE
This is an extremely deceiving website. They clearly advertise on their website that you get “results within 7 working days of your sample arriving at our labs” and say we will receive an email confirming once it arrives at the lab to reassure us. What they don’t tell you however is that takes 5-21 days for the sample to “arrive” at the lab? Now I’m no rocket scientist but I know how the post works and how long it will take a small envelope to get from Ireland to England!! So where is my sample now?? Is it just sat in your office awaiting to be opened? What exactly is the point of getting people to take the blood sample on the Monday so it will be fresh if it’s then just going to sit somewhere in limbo for up to 3 weeks!! If I had know how long this would have taken I would have found another company/website. If the website had stated that this is how long it would take perhaps I wouldn’t have been so angry but it’s the fact the website is deceiving. I think this company has the potential to be great but must need more staff to fulfill orders. Yours sincerely, someone who is just trying to better themselves and is now potentially 300€ out of pocket.