Routes Car Rental
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Turned away at the counter because I live in FL. Terrible!!
Nowhere does it say your company does not rent to Florida residents! Only Orlando residents. I was turned away at the counter after a very long drive. I have been a long-time loyal customer having rented from your team 6 months straight in another state. I even reached out to customer service and they did nothing. They told me to write an email which they responded with, sorry there is nothing we can do. You'd think that they would do the right thing for a loyal customer and process my returned payment, but nope they even kept my money for a car they wouldn't allow me to pick up! Terrible! Would not recommend renting a car from here! They do not care about customer loyalty.