PureGym Danmark
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The worst experience with customer…
The worst experience with customer service and personal!!! I had to cancel my subscription with pure gym on August and they still charge me every month and my membership appears active. I have sent them an email with the proof that I have paid 275 kr cancellation fee as they refused to do the cancellation at the gym ( on their website it says it’s the free option). It is frustrating as it is that I couldn’t cancel at the gym, I was sent to do it online and therefore pay an additional cost of 275 kr just to be able to cancel my membership but I was also charged for October and November. On their website it is said that I will of course pay for August and September after cancellation which to be honest it’s still not fair. Due to health issues I had to stop immediately and I didn’t use the gym At All. But if that’s the rule it’s ok. Still I don’t understand why I had to pay for October and November. On top of that I’m sending an email and I get a standard response on how to cancel my membership. Are you kidding me? I was exerting more professionalism from a big company like that. I had also sent them a text on mesaanger and the same robot answered all over again. How can it be posibile that there is no customer support on the phone or Evan email. And at the gym they simply refuse or cannot help you.