Newton Property Management
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Just don’t hope for help
Firstly i would suggest anyone considering a property managed by newton look at the google reviews. Newton have become tyrannical in management of a simple issue to my home. September 2023 i arrived home in a storm to water pouring into the shared close, is was simply ignored for 3 months about this, as was at least one of my neighbours. An attempt to repair was made in early 2024 however this was only effective on one side and the leak worsened on the other. The leak went on for a total of 18 months with constant stalling and argumentive, patronising and gaslighting discussion from staff. They conveniently ignore 2 emails when i explained i withheld fund to protest, then demanded a full years fees within seven days with several options including organising a DD. within that seven days four were lost to posting of the letter, i paid £500 within three days ( the delay was due to an issue with their portal) and i made attempts to arrange a DD. despite this they ignored the emails for 6 further days and in the meantime contacted collections as just under £2k was not paid in full. You will be up against a large weighted bully, when all you want is a comfortable home. for 18 months i had water pouring into a bedroom making it unusable and ruining belonging, causing more and more frustration. I have recently been diagnosed with moderate anxiety and PTSD. The new direct debit amount suggested is £170. They have caused significant damage to my home, had this been dealt with swiftly my home would never have been damaged only the common area. There is zero accountability despite significant evidence and repeated deflections from attempts to escalate my complaint which i have been trying to make since september 2024. i have been spoken to like a child by the PM Charlotte who repeatedly escalated conversations to where my emotions broke. When all she had to do is not speak to me like she was a teacher telling off a child. Sam stewart the previous property manager, was cheeky and snappy on the phone and in emails as well as just completely silent in replies especially in the beginning. in my development -dennistoun Village- there are so many households experiencing similar issues. One couple had over a year with an open hole in their flat, there is a whole block 6 floors and maybe 3-4 flats per floor, which have ongoing issues since the roof flew away in the bad storm in January. They will also play fast and loose with carrying out works they decide are worth while such as in the wake of a cost of living crisis and the development being placed in a lower income area, jet washing the pathways in the development too priority without consulting owners. My story is not novel, this is similar across many developments, as evidenced by other reviews. I worked really hard to buy my home and Newton have turned it into the worst experience if my life, damaging my home, belongings ( most significant a cheat of drawers and bed) and my health.