Celebrity Cruises
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Celebrity Cruise messed up fron the startr
Celebrity Cruise messed up from the very beginning. I signed up for this cruise as a training for my profession. When the travel agent sent me my registration information and how to set up an account it went well. The next time I tried to go to my account it could not find me. After months working with costumer service, I was advised I was not in the system. I ended up having to get the travel agent involved again. After several attempts to get this fixed, I was able to get into the account. Too late to sign up for shore excursions. The app is very hard to use and I could not get my preboarding to come back up on the app so more problems then. I finally got on the ship and went to the special luncheon that was said to happen for the package I purchased only to find out it did not in include the welcome luncheon. I emailed costumer service again which they advised I had signed up for the wrong package and they were sorry to hear about the problems I had earlier. They have a history of the problems. Nothing offered to assist with this. Never again will I use this cruise line.