Darwin Homes Property Management
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Poor move in experience that could've easily been avoided
We are super disappointed in our move in experience. Our unit was definitely not inspected before we moved in, which is standard procedure for any rental management company that knows what it is doing. The yard was neat when we toured but overgrown to knee height when we picked up the keys. The painters painted over dirty cabinets and drawers, there is literally another person's hair imbedded in the paint in the bathroom drawers. The paint in the kitchen cabinets peeled off when I wiped it with a damp rag, because they painted over grease. The floor was beyond filthy, probably from all the people who toured the house while it was vacant for 3 months. The icing on the cake is the water heater was broken when we moved in. It then took 4 days to get a technician out to look at it and an estimated 3 more days to get the part. The repair technician can't be scheduled till the part arrives so that's at least another 24 hours on top of the 3 day wait before we can take a hot shower and sanitize dishes. That's 7 days without hot water! I am mind blown they do not have a standard process for inspecting units before tenets move in. Even if they don't care about making tenets happy they should at least care about their own bottom line. This is costing them money in multiple ways: 1. Assigning vendors after a tenet moves takes more resources than when a unit is vacant. 2. Paying weekend rates for vendors. We moved in on a Friday and the part will arrive on a Friday. Walking units at the beginning of the week gives time to schedule vendors and order parts during normal business hours. 3. Unhappy tenets leave negative reviews which deter renters. This ultimately can hurt how much they can rent their units for. 4. Homeowners look at reviews when deciding on a mgmt company for their home. All of this could have been avoided if they walked their units with a move inspection checklist 3-5 days before move in. That is property management 101 stuff. Do better Darwin!