freenet MOBILE
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Poor Service and Unfair Treatment by freenet FUNK
I’ve been a customer of freenet FUNK since January 2025, paying €1 every day without fail for over three months. Even though I was late by 5-6 days with a payment in May due to a difficult financial situation, I always paid everything in full afterward, including the missed days. On May 7th, I paid all overdue amounts. However, freenet FUNK sent me a termination warning on May 8th, a full day after I had already made my payment, and then terminated my contract and deactivated my SIM card without prior notice or a grace period. I reached out to customer service via email, explaining the situation and asking for help. They never responded. To make matters worse, I cannot access the app at all—it crashes every time I try to open it. I can no longer view my invoices, manage my account, or transfer my number. Despite my consistent payments and efforts to resolve the issue, I have been left without service and no way to manage my account. This is completely unacceptable. I do not recommend freenet FUNK, as their customer service is non-existent, and they treat their customers unfairly.