Jo-Ann Stores
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Found out my order was cancelled without any notification
Order for store pick up 2 weeks ago. I don't mind the delay and was expecting it. I waited patiently for my order. Got the confirmation yesterday that it was ready to pick up finally, yay! I go to the store today and wait in the long line of cars. When it comes my turn, the worker informs me that my order had been cancelled. Cancelled? I got the confirmation just yesterday to pick it up and waited 2 weeks, how can it all of a sudden be cancelled? I received no notification of this. He explained that if the order is over 10 days old, it is automatically cancelled. What?! This makes no sense in the current circumstances with orders being delayed. The guy working there was very polite and courteous. It's not their fault. It's corporate's fault. Even the information in my confirmation email was incorrect. They are giving customers wrong information and making it difficult on their employees as well as their customers. They are so disconnected as to what is going in actual stores. And I wasted an hour going to pick up an order that didn't even exist. I agree with other customers, why do they keep blasting marketing emails, when they can't even fulfill orders. They don't care about the people, only profits. Also, still waiting on an order I placed two weeks ago to ship to my house. Never shopping here again. PS. Their ready-to-pick-up emails also TELL customers to go IN the store when they are not supposed to!