Celebrity Cruises
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Celebrity does not deliver the "elevated experience" it promises
We booked an expensive Retreat Suite Celebrity cruise which promises "the most elevated experience at sea. Period." Celebrity has failed utterly to meet this expectation: - practically zero orientation by staff on arrival, and no meaningful welcome; - chaotic embarkation in Rome; - 6 hour wait time for luggage despite it being on the same bus; - a substandard cabin which is tired, worn out, and definitely not up to the standard we have experienced with MSC for less money; - extremely limited Retreat facilities relative to other cruises; - entertainment events cancelled without notification; - most frustratingly, a promise by a succession of senior crew staff to address our desire to disembark with a refund of at least the remaining days is not being addressed at all - we have had no response at all after a 24 hour delay and no effort to improve the experience. To balance this review, the staff are lovely and the food is very good but the fact remains, we have not had the elevated experience they promised and it does mot match less expensive cruises we have had in MSC Yacht Club. P.S. Celebrity correspondence misleads about the Retreat facilities on this ship the Constellation. I quote: Celebrity Constellation is one of the cruise ships of the Millennium series, providing over 1,090 beautifully designed accommodations. It includes AquaClass staterooms inspired by spa experiences, where you can enjoy complimentary access to spa facilities and indulge in specialty dining at Blu. The Retreat® is designed exclusively for suite guests, providing an unparalleled luxury vacation experience. Suite guests have access to exclusive areas on the ship, including Luminae, a private restaurant, a lounge, a private pool, a sun deck, and personalized butler service, allowing you to enjoy superior amenities." THERE IS NO PRIVATE POOL OR SUN DECK!! THE PRIVATE LOUNGE IS A SMALL COLD WINDOWLESS AFTERTHOUGHT.