Jo-Ann Stores
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Didn't Receive Any of My Merchandise
Didn't receive any of my merchandise, customer service refused to offer refund or replacement. Spent $110 on joann.com, and the package that arrived contained someone else's order. I called customer service and they said the best they could do was open an investigation with the postal service to find my missing items. First customer service rep hung up on me, the second one transferred me to a supervisor who confirmed that they don't offer refunds or item replacements. I politely said I was dissatisfied with their service and won't be shopping with them again, and the supervisor said she didn't care. Definitely shop elsewhere, this company doesn't care about customers and you may not receive the merchandise you pay for! Update Edit: Their online customer service eventually responded and offered me a refund and apology. Also, I was able to find all the items I wanted from JoAnn's available at local businesses and some more reliable online retailers.