Trafalgar Travel
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Abandoned with Covid
I’m writing a review of what really happens on Trafalger tours. My husband and I were on a 14 day Trafalger tour of Ireland called “Amazing Ireland”. We were on a bus with a number of people who were coughing and were repeatedly assured that it was just allergies. On the 6th day, I fell ill and tested positive for Covid-19. In Ireland, testing positive means that you are supposed to self-isolate for 7 days. Trafalger then pretty much abandoned us. The hotel Trafalger had booked for us refused to keep us saying they were full, meanwhile advertising vacancies online. Trafalger would not go to bat to help us. Their so called Trafalger Guest Support first emailed a great sounding note confirming our hotel room number, offering to help find other accommodations, and suggesting that we get in touch with our insurer and the airline. When we spoke directly with the Trafalger guest support person, he said that he wasn’t familiar with the area and would just be looking online for places and that we could do that ourselves. Trafalger said we should get a cab on the down low and quietly transfer to another hotel. They did not help us relocate or find a hotel. They suggested not to speak to the other Trafalger guests, even others who had tested positive (with whom we might have been able to problem solve). The Trafalger trip director said he would tell the group the next day, that there was no need to upset them before then. Trafalger was very happy to accept the substantial payment for our trip of a lifetime, that ended after only 6 days, but ensured no refunds would be issued. So we are now abandoned by Trafalger, left to our own devices, isolating in a hotel room (that we had to find ourselves), on the opposite side of Ireland from our final destination. No arrangements were made by Trafalger to support us or help house, feed, or transport us. We have also not heard a further peep from the Trafalger Guest Support person, nor the Trip Director (since he replied to a text asking him to give the other Covid guests our phone number). We’re very disappointed in Trafalger, to say the least, and recommend never to sign up for a Trafalger tour. Trafalger simply wants your money, and don’t really care at all about supporting their guests. Trafalgar recently replied to my review on another site, stating that our concerns have been addressed. They haven’t!