Mike Harris Aerial & Satellite
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4 appointments and 4 no shows!
4 appointments made and 4 'no shows' 3.5 days waiting, waiting and waiting! Extremely poor communication. Promised morning appointments and these were changed to afternoon without letting me know. Then on 2 occasions after 4pm and waiting in all day, was informed the engineer wasn't coming. After 4th missed, promised morning appointment, I rang to find out where the engineer was. I was told he would be there later in the afternoon. Fed up I told them to cancel and was promised customer services would ring regarding my grievance. I received a call at 1648 asking if I had cancelled the job. "Yes" I replied and was told that was fine. I said not so and relayed the sorry, unsatisfactory story. A lame, corporate apology was all I got! Shame a rating of zero isn't available!