Princess Cruises
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Royal Princess to Alaska
Royal Princess to Alaska: The crew lacked knowledge of the ship. I was directed in 4 different directions by 4 different people, just to add people to our dinner. We had charges on our bill that were not ours. We had to track down food orders that weren’t delivered to our location. The food quality was poor outside of the specialty dining. We paid for the premium package and just before our departure was told it changed and had to pay even more instead of grandfathering it in. Our wedding photographer said we didn’t get any pictures in our package and it would cost us $800, then came back later to say he was incorrect. No kidding! And the pictures were not good. The customer service desk staffed 2 people so the lines were always really long. Why not have others be available for questions. There was also a lack of communication due to a lack of English with some workers. My mother-in-law won a “prize” of $200 but found out it was after you spent $600. Misleading.