Routes Car Rental
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Fine Print and WTF?
I'll stipulate upfront that I bear the ultimate responsibility for this "mess" up, but I think that Routes nevertheless is a shady operator. I had reserved a week's long car out of O'Hare airport in Chicago. Just per chance, the night before I was to get the car, I was looking at reviews online and noticed how many remarked that in several of their markets - like Chicago - locals may not rent. To even get a car, you have to have a round-tip ticket. They get to make the rules. I get it. But I do not understand what in God's name the rationale could be. Is local money any less valuable than outsider's money? Yes, it is there in the "Rules and Regulations" (along with the usual pages of other rules/regulations), but it strikes me as a deceitful way to swindle. There are no refunds, and there's not even a credit given for a future purchase. So, I'm out hundreds of dollars. To avoid this problem, you would think that they could set up the reservation software so that if it sees one entering a local address, it at least provides a warning, but better yet, it would prohibit the person from continuing the reservation. AVOID THIS COMPANY! Their reply does not even address my questions, nor does it even attempt a reconciliation. Scam! They should be investigated by the FTC.