AVOID 100%
Please proceed with them only if you're willing to risk unnecessary delays, poor communication, and potentially jeopardizing your deal. In our case, we somehow managed to complete the transaction, but it has now been over three months and we still haven’t received our title deed. Despite repeated follow-ups via email and phone over the past three months, we’ve received no response. This even after marking client support team on the email. You can get the gist if the client support is not taking matter seriously, why the conveyancing team would be. I would strongly advise against engaging them for any work—it’s simply not worth your time or the frustration.