Routes Car Rental
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Would not refund me
I am beyond frustrated with this company. Not only did they lie about the fuel amount upon pickup but they pressured me into getting more insurance. My family and I picked the vehicle up in Orlando, Florida. I had already purchased insurance, but the man said it wasn’t on the account. He proceeded to say, I needed this insurance to leave with the car. It was around $280 for this. Then getting all the kiddos and luggage into the car, I failed to look at the fuel gage right away. I pulled out of there and 5 minutes into our drive, I noticed the fuel was on E. I quickly called the generic number for Routes. The man said to take a picture and then when bringing the car back, show it to them. That is just what I did. We returned it 4 days later with the same amount of fuel. I explained the situation to the man and showed the picture. He said, it’ll get taken care of. Well…. A few days later, $127 gets pulled out of account for gas. They stated it was on full! I have the date/time on my picture. Sent it to them and they still will not refund me. It’s been three weeks. Very ashamed of them for taking advantage of me. Awful company!!!