LL
Lloyds Bank Insurance
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2 Examples in a month
1. Requested a statement. Was told they couldn't do that. 20 minutes of arguing before the same agent just went "I can have one emailed to you, you'll get it inside 3 days" when that was all I wanted in the first place. 2. Blocked from tram ticket machines due to incorrectly declined card payment. Lloyds accept it was declined incorrectly and insist there is simply no way to put that right. Both these examples inside 1 month. Time to find a new bank after 33 years with them.