Wyoming LLC Attorney
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Unprofessional and condescending conduct
Called to ask questions regarding pricing of services, levels of service, and their integration with the individual/specialized attorney services offered on the website. The "sales rep" was extremely condescending and dismissive. Not only did she use unprofessional language and tone of voice, but she repeatedly miscited information clearly presented on the website, as well as offering unsolicited, legally incorrect advice, informing me I was interested in a different type of service than the ones I was inquiring about. After that, I tried one more time to use this service, intending to simply have them as a registered agent and thinking that if I didn't interact with anyone, the benefit of the supposed attorney client privilege would outweigh the cost. Not only is the price on the website wrong (it doubled when I checked out, which wasn't noticeable until after I paid), then when I logged into their portal, it automatically signs you up for the same service for the following year (labeled as a service subscription) at OVER FIVE TIMES the amount advertised on their webpage. When I called to talk to someone about that and see if it was just some sort of clerical error (and to be fair, this person was actually more polite), I was told "yeah, sorry, we haven't gotten around to updating our actual prices on our webpage, and we don't know when that will happen", and "our system just automatically subscribes you at that rate" ...and this is from an attorney's office... At least this representative was kind enough to cancel the service and provide a refund. Conclusion: this business has some good information on their web pages. It's well thought out, and relatively useful. Their services are the bottom of the barrel when it comes to price and professionalism, however. I recently spoke to someone who used them to register their LLC, and it took them almost two months, including multiple submitted tickets and multiple phone calls, to post his (as-promised and purchased) operating agreement to their portal, citing technical difficulties uploading to the portal. I have since used one of their "$25" competitors as a registered agent for multiple businesses. I have gotten someone respectful and competent on the phone when I had issues or needed clarification, and it was actually $25...with no upcharge etc. for follow-ons. Lesson learned.