National Car-rentals
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National Rental Cars - Terrible Experience!!!
"Without Prejudice" Booked a National Van Rental in Victoria through RentCars and was specifically looking for "Unlimited Kilometers" but when I went to pick up the Panel Van, National Service Agent named Stephanie (Who was polite throughout the interaction calling me "MAM" every second word but she was in no way interested in doing the right thing - She was only concerned that National got all the money that they could out of me) Stephanie informed me that I would be paying $.35/km!!!!! As Stephanie was spending so much time surfing the web to Fact Check my claim that RentCars said that the rental I booked was for unlimited Km's (I always double check this when I book a rental and if it states that I will need to pay for the kilometrers, I ignore that vehicle and keep looking for "Unlitited Km's" ONLY!) Another asian National Agent poked his nose into the situation and between all the joking around and flirting with each other between these two professionals (???), managed to waste about an extra hour of my time - Which really FRIED me because it made me miss the Mill Bay Ferry!!!! Even though the RentCars site that they checked on the internet did not state that there were any charges for Km, they did discover that the Rental Agreement that National has with RentCars states that the kilometers would be subject to National Rent a Car Policies. National Rental agents should have given me the benifit of the doubt and shouldn't have charged me for the kilometers because the contract between National Car Rental and the booking site, RentCars, was not correct for their policy and National should have done me right and they should have made the effort to go to RentCars to clarify the situation for future customers - BUT the National Agents did not make any effort to rectify the wrong that was punitive to me and will be an issue moving forward for the next customer. When I returned the vehicle 2 hours later than my pick up time, National Agent tried to charge me for a full day and then acted so magnanimous, like he was doing me a big favour that he was ONLY charging me the 2hr rate which is National Rent a Cars policy. I don't know if he made a mistake or thought that I was a fool and was trying to scam me?!?! Can't figure out if the Agents were crooks, stupid or just plain lazy as their work ethic and sense of fairness was pitiful. When I went onto TrustPilots site to submit my review about my bad experience, found that National Rental Cars is the worst reviewed rental company that exists and realize that I probably should have checked TrustPilot site to see the terrible reviews that National has and chose a different agency - My Bad!