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Problem resolved immediately
After only one email sent to Ozzie Heat my problem was solved immediately. Thank you Joy for your help and understanding. I have emailed Ozzie heat with the information you required. Please confirm you have received this. I ordered one of these before christmas, it arrived and tbh wasn't impressed. I tried to contact Ozzie Heat but to no avail. We were then charged for another 4 units, they arrived but they are NOT required. I have emailed this company numerous times and NO ONE has got back to me with any acknowledgement. All i want is to send these items back and get a full refund. Same here, the return address is in Cannock there was no paperwork included in the packaging to claim a full refund.