FARA
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Do not use this company
want to firstly say, I never write bad reviews so the fact that I’ve been pushed to this says a lot. I cannot emphasize this enough, please DO NOT use this company. I rented a vehicle from them in April/May 2023 for about 11 days. Due to inclement weather we had to get our car towed out of the mud (only about 7 feet, it took all of 2 minutes). The vehicle we were given did not come with any place for the tower to hook onto, so they had to hook onto the undercarriage which resulted in the car not being drive able a day later. We were given a replacement vehicle for the remainder of our trip which turned out fine. When we get back to the rental agency, we were told that we owed over $16,000 USD because the car was totaled. They literally gave us a sheet of paper that had a handwritten statement that they were demanding this amount for “loss of use, parts, and administrative fee.” Never once was I given a list of what was actually wrong with the car and I am 100% positive they did not even look to see what was actually wrong, as the car had not moved from its location after being brought back by the tower. I had gotten my rental through Chase and had insurance through them and I was assured by the rental agency’s manager that I would be directly reimbursed by Chase and should just pay what I could with them immediately. This is where I should have declined but I didn’t and ended up giving them about $6,000 before leaving that day. They told me they would not give me any documentation on what was wrong with the vehicle until I paid the total 16 thousand. I was then getting pestered by them for the remainder of the money the following weeks. I was informed by my insurance to not engage unless they provided the documentation. Then the rental agency literally STOLE over $7,000 from me after I explicitly did not consent to them charging me again without a bill saying what was actually wrong with the vehicle. All of this is absolutely crazy, I am still out over $13,000 and have been working with insurance for 4.5 months to get in touch with the rental agency for my bill. But why would they even respond? They’ve gotten $13,000 from me!! I know this is a long story, but I hope this keeps people from going to this company. Use a bigger name brand and definitely get insurance.