PSA Finance UK Limited
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Utter shambles
In all my years of dealing with financial organisations, PSA Finance have been by far the worst. I never missed a payment and didn't have an issue until I was alerted to extortionate charges following the inspection and collection of the vehicle at the end of my contract (for which I was not present). I received a letter informing me over £2,000 was due. I raised a formal dispute but PSA Finance still attempted to debit it from my bank account. Luckily I had already cancelled the DD but I had to speak to my bank, at length, to ensure no payments would be made as PSA Finance advised me they would make a further attempt to debit the amount. It has been, and continues to be, a very stressful experience. I will never use this company again and would rather have a bank loan than take out finance with such a shambolic organisation who think its acceptable to hound people for money, especially when it's disputed. In addition the overall customer service is unacceptable and needs to be addressed as a matter of urgency. There appears to be a lot of inexperienced staff who have little or no empathy when dealing with distressed customers. It's sad to see I am one of many who have been left feeling so distressed. I struggle to give one star rating for this organisation and only wish zero was an option.