B Fox

B Fox

Member since Invalid Date
1
Review
3.0
3 out of 5 stars
Average rating

Reviews by B Fox

HI

Hilton Car Supermarket

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3 out of 5 stars

Not impressed so far.

Recently purchased a car from here. Received great customer service, told me everything they thought I wanted to hear. However, it seems some bits of information was missed out from the car salesman about the vehicle. Took the vehicle to get a full check with my local mechanic, to find the rear brake pads need replacing and the aircon tank is completely empty. Costing almost £400 to fix. Called Hilton Supermarket and was told there's nothing they can do and it'll have to be dealt with the aftersales team as they no longer own the car and that I would receive a call later this morning. Well I never did get that call and instead have been going back & forth with warranties2000 from 9.02am - 4.57pm to get this resolved as I have 30days cover. Not something I expected 5 days after purchase or at all! Not a great way to retain customers.