Endurance
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Terrible company. Customer fraud.
Terrible company. Absolutely a waste of money. They don’t pay any claims and always come up with excuses why they can’t. I had a legitimate claim that my attorney even said was a correct claim, and endurance not only denied it, but the rep then hung up on me because she was “tired of dealing with me. People need to understand that Endurance says they have a large list of verified auto shops that accept their insurance, but after calling every auto shop in the area, only one worker with them. And that company then increased the end-user pricing to what endurance said they would pay, because they said there’s a high likelihood that Endurance wouldn’t pay them. I then got a call the other day from another auto shop for some previous work who ALSO said they are waiting, 30 days later, for Endurance to pay them. The auto shop says they’ve sent several emails and phone calls and have not heard a word back. THIS IS FRAUD. After being so fed up without getting any answers thru customer service, I wrote a complaint on the Better Business Bureau. Within 48 hrs. Endurance finally called me and offered to pay me $1500 to take down my negative review with them. They probably didn’t think I’d read the contract they sent me, which also read that they would cancel the remainder of existing contract without any refund on that portion, despite that I paid the entire amount of the contract. So I didn’t sign it. I then reached back out to endurance to discuss, and they ONLY communicate via phone calls they do not send emails. They must be doing that on purpose… if it’s not in writing they can’t be held liable. Their entire act is consumer fraud. You cannot offer to pay people to take down reviews. There is no trust here. They have since followed up with me daily to sign it. I will not be silenced for $1500, especially when this policy cost me over $5k. Please take a look at the number of 1-star reviews. THIS IS THE NUMBER OF PEOPLE WHO REFUSE TO TAKE MONEY TO BE SILENCED BY BAD ACTORS. If I could give zero stars I would. This company must be held responsible for stealing from its customers and lying on the phone to disregard their written contracts. I understand there are several ongoing lawsuits regarding their bad actions.