Moving Up Garage Door Company
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Buyer Beware!!! Do not purchase from this company!
Purchased door stops on Saturday, 8/22/2020 and paid for expedited shipping. Got confirmation first thing Monday morning, 8/24/2020 that item had shipped. Then looked up confirmation number from UPS and showed shipping label had been canceled. Got another email same day, 8/24/2020 with new shipping label with same expected date which was great. Tracked shipment on 8/26 because it didn’t show up and it said the shipper has requested the item be returned to the sender. I called and called and the phone just rang and rang. Sent email - no response. Called at opening on 8/27/2020 to find out. The guy told me that they weren’t sure the items were the correct ones so they recalled them from ups to make sure. I just canceled the order at that point. He put the phone down and was talking to someone else in the office - he said “what a p(r)ik - he just canceled the order”. I stayed on the line and heard them talking to each other. I called back to let them know how unprofessional that was and he said he didn’t say that. He then told me another story that they ran out of the black door stops and that why my order wasn’t on the way. Just so confusing. What’s the real story?! DO NOT BUY THEM FROM THEM! Unless you want to waste your money and be called names when you follow up.